RETURNS, REFUNDS AND EXCHANGES
- Items purchased online can be returned for a refund or exchange.
- It is advised that you verify products okay at point of delivery.
- Items CANNOT be returned for a refund or exchanged after seven (7) days from delivery date.
- Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
- Pick up on item(s) to be returned attracts a charge. Please refer to shipping charge for your location.
Not Satisfied or Have a change of Mind?
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products purchased subject to the following conditions:
- Item(s) must be returned within 7 days of purchase, subject to all other terms and conditions in this policy.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached and packaging material in good condition.
- Sale and clearance items are not eligible for a refund or exchange.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
- If an item is faulty, wrongly described, or different from the sample shown then we will meet our obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time and in a sellable condition.
- Items confirmed okay at point of delivery but develops a fault when in use cannot be returned for a replacement. Such item(s) can ONLY be repaired by our recommended at the no cost (if less than 3 months of purchase) or customer’s cost (If after 3 months of purchase)
How long does it take to carry out a quality evaluation process on returned product (s)?
- The process only starts when the quality evaluation unit receives the item(s) for evaluation. This can take about 24 – 48hrs. Once we receive the package and confirm that it meets our returns policy, we will process your refund and send you an email to let you know. The refund will appear in your bank account in about 3-7 working days after you hear from us. If there are any issues or your return doesn’t meet our policy, we will contact you and send your order back to you.
How long does it take to Pick up, Refund and/or Exchange a Product (s)
- Pick up Timeline:
- Lagos (1 – 3 working days)
- Other states (1 – 3 working days)
- Refund Timeline:
- Lagos (3 – 7 working days)
- Other States (5 – 14 working days)
- Exchange Timeline:
- Lagos (3 – 5 working days)
- Other States (5 – 10 working days)